Terms of service

1. Parties to this agreement

This website (convoclient.com) and the Convo platform are owned and operated jointly by Fares Media LLC (United States) and Growth Leads FZ-LLC (United Arab Emirates) (collectively, “Convo”, “we”, “us”, or “our”).

2. Legal contracting entities and billing

Joint service provision: services, software access, and technical support are delivered jointly by Fares Media LLC and Growth Leads FZ-LLC.

Merchant of record: depending on your billing region, your primary contracting entity and merchant of record for online payment processing will be either Fares Media LLC or Growth Leads FZ-LLC, as specified during checkout and on your invoice.

3. Services provided

Convo provides digital software, automation tools, and lead management platform services. Access to specific features depends on your active subscription plan.

4. Subscriptions, billing and cancellations

Billing: all plans are billed in advance on a recurring monthly or annual schedule.

Cancellation: you may cancel your subscription at any time via your user dashboard or by contacting support@convoclient.com. Your access will remain active through the end of your prepaid billing period.

5. Refund policy

All sales are final unless otherwise stated in writing. Refund requests for monthly or annual cycles are evaluated on a case-by-case basis by reaching out to support@convoclient.com.

6. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Ras Al Khaimah have jurisdiction over any dispute arising from them.